Terms & Conditions

1. Acceptance of Terms

By accessing and using the Al Shahbaz Flour Mills website (alshahbazflourmills.com) or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms apply to:

• All visitors and users of our website
• All customers purchasing products (retail or wholesale)
• All business partners and distributors
• All individuals accessing our recipes and content

2. Company Information

2.1 Business Details

Company Name: Al Shahbaz Flour Mills

Established: 2000

Business Type: Flour Manufacturing & Processing

Certifications: ISO Certified for Quality Management

2.2 Contact Information

Registered Address:
2-KM Jhal Chakiya Sargodha-Bhalwal Road
Sargodha, Punjab 40100
Pakistan

Phone Numbers:
Main: +92-48-3795066
Additional: +92-48-3795067, +92-48-3795068, +92-48-3795070

WhatsApp: +92-346-4846565

Email: info@alshahbazflourmills.com

Website: www.alshahbazflourmills.com

2.3 Business Hours

• Monday to Saturday: 8:00 AM - 5:00 PM
• Sunday: Holiday
• Closed on National Holidays

3. Products & Services

3.1 Product Range

Al Shahbaz Flour Mills manufactures and supplies the following premium flour products:

• Kitchen King Atta - Our most popular whole wheat flour for perfect rotis and parathas
• White Gold Special Atta - Premium refined whole wheat flour for soft, fluffy results
• Super Fine Atta - Extra-refined flour for special occasions and premium baking
• Alshahbaz Maida - All-purpose refined flour for cakes, pastries, and naan
• Alshahbaz Suji (Semolina) - Coarse wheat flour for halwa, kheer, and breakfast items
• Alshahbaz Fine Flour - Ultra-fine flour for delicate baking and specialty uses

3.2 Product Specifications

• All products are manufactured using modern roller milling technology
• 100% pure wheat flour with no additives or artificial preservatives
• ISO certified production process ensuring consistent quality
• Fresh daily grinding for optimal freshness
• Available in multiple packaging sizes (retail and bulk)

3.3 Product Availability

While we strive to maintain consistent stock levels, product availability may vary due to:

• Seasonal demand fluctuations
• Raw material availability
• Production schedules
• Market conditions

We reserve the right to limit quantities or discontinue products without prior notice.

4. Orders & Pricing

4.1 Placing Orders

Orders can be placed through:

• Phone: Call any of our listed numbers during business hours
• WhatsApp: Send a message to +92-346-4846565
• Email: Send order details to info@alshahbazflourmills.com
• In-Person: Visit our facility in Sargodha
• Through Distributors: Contact our authorized distributors in your area

4.2 Order Confirmation

All orders are subject to acceptance and confirmation by Al Shahbaz Flour Mills. We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Incomplete or incorrect order information
• Inability to verify payment
• Suspected fraudulent activity

4.3 Pricing

• Prices are quoted in Pakistani Rupees (PKR)
• Retail prices may vary from wholesale/bulk prices
• Special discounts available for bulk orders
• Prices do not include delivery charges unless stated otherwise
• Applicable taxes and duties are included in the quoted price unless specified

4.4 Minimum Order Requirements

• Retail Orders: No minimum order quantity
• Wholesale Orders: Minimum quantities apply (contact for details)
• Delivery Orders: Minimum order value may apply depending on location

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD): Available for local deliveries
• Bank Transfer: Direct bank deposit or online transfer
• Cash Payment: At our facility or through authorized dealers
• Credit Terms: Available for approved wholesale customers (subject to credit approval)

5.2 Payment Due Dates

• Retail Customers: Payment due at time of delivery or pickup
• Wholesale Customers (Cash): Payment due before delivery
• Credit Customers: As per agreed credit terms (typically 15-30 days)

5.3 Late Payments

For customers with credit terms:

• Late payment charges may apply after the due date
• Credit privileges may be suspended for overdue accounts
• We reserve the right to charge interest on overdue amounts
• Legal action may be taken for persistent non-payment

5.4 Payment Security

Your payment information is handled securely. However, we are not responsible for:

• Bank processing delays or failures
• Errors in payment information provided by customers
• Third-party payment gateway issues

6. Delivery & Shipping

6.1 Delivery Areas

We provide delivery services to:

• Sargodha City: Same-day or next-day delivery available
• Punjab Province: Delivery within 2-5 business days
• Other Areas in Pakistan: As per logistics availability
• Special Arrangements: Can be made for large orders to remote areas

6.2 Delivery Charges

• Delivery charges vary based on location and order quantity
• Free delivery may be available for orders above certain value
• Bulk orders receive preferential delivery rates
• Delivery charges will be communicated at time of order confirmation

6.3 Delivery Timeline

Estimated delivery times are provided as guidance only and are not guaranteed. Delays may occur due to:

• Weather conditions
• Road conditions or traffic
• Natural disasters or unforeseen circumstances
• Public holidays
• Security situations

6.4 Failed Deliveries

• We will attempt to contact you if delivery fails
• Products may be returned to our facility after failed delivery attempts
• Re-delivery may incur additional charges
• Storage fees may apply for uncollected orders

7. Product Quality & Safety

7.1 Quality Assurance

Al Shahbaz Flour Mills is committed to delivering the highest quality products:

• ISO certified quality management system
• Regular quality testing at all production stages
• Modern roller milling technology ensuring consistency
• Hygienic production facilities meeting food safety standards
• Fresh daily grinding for optimal freshness

7.2 Food Safety Standards

We comply with:

• Pakistan Food Authority (PFA) regulations
• International food safety standards
• ISO quality certifications
• Proper storage and handling guidelines

7.3 Product Storage & Usage

For best results:

• Store in a cool, dry place away from direct sunlight
• Keep containers tightly sealed to prevent moisture
• Use within recommended timeframe printed on packaging
• Do not mix old and new stock
• Keep away from strong odors

7.4 Allergen Information

Our products contain wheat and may contain traces of:

• Other grains processed in the same facility
• Gluten (inherent in wheat products)

Customers with allergies should exercise appropriate caution.

8. Returns & Refunds

8.1 Return Policy

Due to the nature of food products, returns are generally not accepted except in the following circumstances:

• Manufacturing defects discovered upon delivery
• Wrong product delivered
• Damaged packaging causing product contamination
• Products near or past expiration date at time of delivery

8.2 Return Process

To initiate a return:

1. Contact us within 24 hours of delivery
2. Provide order details and photographic evidence of the issue
3. Do not use or open more packages than necessary to identify the issue
4. Keep all original packaging
5. Await our inspection team's verification (for large orders)

8.3 Refund Policy

If a return is approved:

• Replacement: We prefer to provide replacement products
• Credit Note: For wholesale customers, may issue credit for future purchases
• Refund: Cash refund in case replacement is not suitable
• Processing Time: 7-14 business days for refunds

8.4 Partial Deliveries

In case of partial delivery:

• You will be charged only for delivered items
• Balance items will be delivered as soon as available
• You may cancel the remaining portion without penalty

9. Wholesale & Bulk Orders

9.1 Wholesale Requirements

To establish a wholesale account:

• Valid business registration documents required
• Minimum order quantities apply
• Credit approval process (if credit terms desired)
• Signed wholesale agreement
• Business references may be required

9.2 Bulk Order Benefits

• Volume Discounts: Progressive discounts based on quantity
• Preferential Pricing: Special rates for regular bulk buyers
• Flexible Payment Terms: Credit facilities for approved customers
• Priority Delivery: Scheduled deliveries as per your requirements
• Custom Packaging: Available for very large orders

9.3 Distributor/Dealer Agreements

For those interested in becoming distributors:

• Separate distributor agreements apply
• Exclusive territory rights may be granted
• Performance targets and commitments required
• Marketing support provided
• Contact us for detailed distributor terms

9.4 Bulk Order Cancellations

For large/wholesale orders:

• Cancellations must be made at least 24 hours before scheduled delivery
• Cancellation fees may apply for orders already in production
• Partial cancellations may be accepted (subject to minimum order requirements)

10. Intellectual Property

10.1 Trademarks & Brand Names

The following are registered trademarks and brand names owned by Al Shahbaz Flour Mills:

• "Al Shahbaz Flour Mills" and "Alshahbaz Flour Mills"
• "Kitchen King" (atta product line)
• "White Gold" (special atta product line)
• Company logo and visual identity
• Product packaging designs

10.2 Website Content

All content on this website including but not limited to:

• Text, graphics, logos, images
• Recipes and cooking instructions
• Product descriptions and specifications
• Videos and multimedia content
• Website design and layout

...is the property of Al Shahbaz Flour Mills and protected by copyright laws.

10.3 Permitted Use

You may:

• View and download content for personal, non-commercial use
• Share our recipes with proper attribution
• Link to our website with permission

10.4 Prohibited Use

11. Limitation of Liability

11.1 Product Liability

Al Shahbaz Flour Mills' liability is limited to:

• Replacement of defective products
• Refund of purchase price for proven manufacturing defects

We are NOT liable for:

• Issues arising from improper storage by customer
• Products used beyond expiration date
• Contamination occurring after delivery
• Results of recipes or cooking instructions
• Allergic reactions (customers must check ingredients)
• Indirect, consequential, or incidental damages

11.2 Website Usage

We provide our website "as is" without warranties of any kind. We are not liable for:

• Website downtime or technical issues
• Errors or inaccuracies in website content
• Loss of data or information
• Unauthorized access to user information
• Viruses or malicious code (though we implement security measures)

11.3 Third-Party Services

We are not responsible for:

• Actions of delivery partners or logistics providers
• Third-party payment processing services
• External websites linked from our site
• Distributor or dealer actions (except where directly our fault)

11.4 Maximum Liability

12. Privacy & Data Protection

12.1 Information Collection

We collect the following information:

• Name and contact details (phone, email, address)
• Business information (for wholesale customers)
• Order history and preferences
• Payment information (processed securely)
• Website usage data (cookies, analytics)

12.2 Use of Information

Your information is used for:

• Processing and fulfilling orders
• Customer service and support
• Marketing communications (with your consent)
• Improving our products and services
• Legal compliance and business operations

12.3 Data Protection

We implement appropriate security measures to protect your data. However:

• No system is 100% secure
• You are responsible for maintaining confidentiality of your account
• We will notify you of any significant data breaches

12.4 Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Opt-out of marketing communications
• Request deletion of your data (subject to legal requirements)

For complete privacy information, please see our Privacy Policy.

13. Changes to Terms

13.1 Modification Rights

Al Shahbaz Flour Mills reserves the right to:

• Modify these Terms at any time
• Update policies and procedures
• Change pricing and product specifications
• Discontinue products or services

13.2 Notification of Changes

When we make significant changes:

• Updated Terms will be posted on this page
• Date of last update will be revised
• Major customers may be notified directly
• Continued use after changes constitutes acceptance

13.3 Your Responsibility

It is your responsibility to:

• Review these Terms periodically
• Stay informed of updates
• Contact us if you have questions about changes

14. Contact Information

14.1 General Inquiries

For questions about these Terms or any aspect of our business:

📞 Phone:
+92-48-3795066 (Main)
+92-48-3795067
+92-48-3795068
+92-48-3795070

💬 WhatsApp: +92-346-4846565

📧 Email: info@alshahbazflourmills.com

📍 Visit Us:
Al Shahbaz Flour Mills
2-KM Jhal Chakiya Sargodha-Bhalwal Road
Sargodha, Punjab 40100
Pakistan

🕐 Business Hours:
Monday - Saturday: 8:00 AM - 5:00 PM
Sunday: Holiday

14.2 Complaints & Dispute Resolution

For complaints or disputes:

1. Contact our customer service team first
2. Provide detailed information about your concern
3. We will respond within 2-3 business days
4. Most issues are resolved through direct communication
5. If unresolved, escalation procedures are available

14.3 Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of courts in Sargodha, Punjab, Pakistan.

15. Additional Provisions

15.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

15.2 Entire Agreement

These Terms constitute the entire agreement between you and Al Shahbaz Flour Mills regarding the use of our website and purchase of our products.

15.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We are not liable for failure to perform due to causes beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes
• Pandemic or epidemic
• Failure of suppliers or utilities